Tag Archives: Articles

  • Know your client’s buttons


    Once you have a working hypothesis for who your boss is, go across the hierarchy and type your clients. The way to Linda’s heart is to let her be helpful. She (and her team) were born to serve. They work in a Cancer Charity on the helpline. When Grant came in to help them be […]

  • Know how you fit in


    You need a 30 second speech about where you fit in. By who you know (we’ve all been to weddings: how do you know the groom). By what you do (I organised the event, I did the lights, I collect toy cars) By any means necessary to give people a handle to talk to each […]

  • Your boss cares, OK


    “My boss doesn’t care about me” is one of the biggest cop outs in the world. This line from the film Casablanca says it all: A ratty looking guy says to Rick (Humphrey Bogart) “You despise me don’t you”. Coolly, Rick responds “If I thought about you I probably would”. And I don’t mean that in […]

  • What’s their intention?


    Most important people are busy – don’t imagine malign intention when incompetence will explain it. It’s unlikely that your boss, the organisation or even your colleague went out of their way this morning to make your life difficult. Sure it happens in the movies, but as I have just said, you’re probably insignificant to most […]

  • People are predictable


    If you’re in a tiny old clapped out Mazda 121 in the outside lane, the Red Porsche in the inside line isn’t going to let you overtake. That is a certainty in life. If you want to get into their lane you’re going to have to slow down and let them speed away satisfied. People […]

  • When matters


    If you’re fresh in the morning then do the difficult meetings then. Choose the time that’s best for you. If you generally are dozy after lunch, then consider two things: If you can, don’t schedule important meetings then If you’re not yet powerful enough to do this, then do what you can to reduce it: […]

  • What you wear matters


    Clothing matters. Clothes maketh the man, they say. Woman too. Consider an image consultant. I saw my first image consultant in 1994, and she has saved me thousands of dollars in previously unworn and “orphaned” clothing. She has also saved me so much angst: whenever I have a significant event (a wedding, a keynote, a […]

  • Care about the bigger picture


    So you may or may not know the bigger picture, but you need an awareness of context. If your boss doesn’t provide it, then you need to be informed. Set up a Google alert whenever your company or a competitor is mentioned online (get a digest if it happens a lot). If there are in-house […]

  • What you take off matters


    What clothing you take off during the day, in meetings, while presenting, while working at your computer, matters. Taking off a tie, a jacket and rolling up your sleeves signifies getting down to business. It’s so ingrained we even have it in our language. So pay attention to what you take off when. Since most […]