Tag Archives: Cindy Tonkin

  • Know your client’s buttons


    Once you have a working hypothesis for who your boss is, go across the hierarchy and type your clients. The way to Linda’s heart is to let her be helpful. She (and her team) were born to serve. They work in a Cancer Charity on the helpline. When Grant came in to help them be […]

  • Rapport matters: what do you need to have in common


    Do you need to learn to play ping pong, golf or drink beer to fit in with your team, boss or client? You don’t have to be a carbon copy of them. You can keep your essence. But if there’s a hobby you can take up that helps why not try it? Here are some […]

  • Know how you fit in


    You need a 30 second speech about where you fit in. By who you know (we’ve all been to weddings: how do you know the groom). By what you do (I organised the event, I did the lights, I collect toy cars) By any means necessary to give people a handle to talk to each […]

  • Your boss cares, OK


    “My boss doesn’t care about me” is one of the biggest cop outs in the world. This line from the film Casablanca says it all: A ratty looking guy says to Rick (Humphrey Bogart) “You despise me don’t you”. Coolly, Rick responds “If I thought about you I probably would”. And I don’t mean that in […]

  • What’s their intention?


    Most important people are busy – don’t imagine malign intention when incompetence will explain it. It’s unlikely that your boss, the organisation or even your colleague went out of their way this morning to make your life difficult. Sure it happens in the movies, but as I have just said, you’re probably insignificant to most […]

  • People are predictable


    If you’re in a tiny old clapped out Mazda 121 in the outside lane, the Red Porsche in the inside line isn’t going to let you overtake. That is a certainty in life. If you want to get into their lane you’re going to have to slow down and let them speed away satisfied. People […]

  • Whose office matters


    Home ground advantage is important. Meet with your allies and your adversaries in your home ground whenever you can. Make sure your chair gives you a view of the door and anyone approaching. Choose the chair that works. Sit close to the powerful and influential people.

  • When matters


    If you’re fresh in the morning then do the difficult meetings then. Choose the time that’s best for you. If you generally are dozy after lunch, then consider two things: If you can, don’t schedule important meetings then If you’re not yet powerful enough to do this, then do what you can to reduce it: […]