Tag Archives: Office politics

  • Know your client’s buttons


    Once you have a working hypothesis for who your boss is, go across the hierarchy and type your clients. The way to Linda’s heart is to let her be helpful. She (and her team) were born to serve. They work in a Cancer Charity on the helpline. When Grant came in to help them be […]

  • Rapport matters: what do you need to have in common


    Do you need to learn to play ping pong, golf or drink beer to fit in with your team, boss or client? You don’t have to be a carbon copy of them. You can keep your essence. But if there’s a hobby you can take up that helps why not try it? Here are some […]

  • Know how you fit in


    You need a 30 second speech about where you fit in. By who you know (we’ve all been to weddings: how do you know the groom). By what you do (I organised the event, I did the lights, I collect toy cars) By any means necessary to give people a handle to talk to each […]

  • Your boss cares, OK


    “My boss doesn’t care about me” is one of the biggest cop outs in the world. This line from the film Casablanca says it all: A ratty looking guy says to Rick (Humphrey Bogart) “You despise me don’t you”. Coolly, Rick responds “If I thought about you I probably would”. And I don’t mean that in […]

  • What’s their intention?


    Most important people are busy – don’t imagine malign intention when incompetence will explain it. It’s unlikely that your boss, the organisation or even your colleague went out of their way this morning to make your life difficult. Sure it happens in the movies, but as I have just said, you’re probably insignificant to most […]

  • What you take off matters


    What clothing you take off during the day, in meetings, while presenting, while working at your computer, matters. Taking off a tie, a jacket and rolling up your sleeves signifies getting down to business. It’s so ingrained we even have it in our language. So pay attention to what you take off when. Since most […]

  • What others are wearing matters


    It’s not all about you. There is a consulting adage that you should dress as well as your most senior client. In organisations they suggest you wear the clothes for the job you plan to have next. It matters what others are wearing. In advertising or IT for example, there’s more cachet in no ties for […]

  • Being the best isn’t all there is


    Margaret Heffernan’s TED talk below outlines how promoting only the best doesn’t always lead to the best outcomes. Learn the power of synchronised coffee breaks, a culture of helpfulness and why super chickens are not the answer.